All the services available on the SentientGeeks website are carried out after extensive project analysis, ensuring a complete understanding of the work and almost no possibility of any project cancellation, reversal, or dispute. In case of dissatisfaction with our services, clients have the liberty to request a refund from us. Our policy for refund is as follows:
- All projects are accepted after complete analysis and creation of a scope document so that the participating teams understand the work needed to be done and eliminate possibilities of a project cancellation / reversal / dispute.
- SentientGeeks and the Clientele realize that there is work involved in completing every module of the project, and a refund would not be possible for the work that has already been completed.
- We make sure that in case of a project termination on a mutual basis, the client has control of all the work done till that date, and the money if paid for further development, is returned.
- We also respect a decision made by a client to work with a different provider within 48 hours of the project initiation. In such a scenario, SentientGeeks would refund the amount for the project that has been paid to date.
- No refunds are entertained for the services offered by the SentientGeeks marketing team on special occasions.
- No refund will be entertained if the service gets cancelled due to any violation of the terms stated in our Terms and Conditions section.
- No refund policy is available for the services placed under same-day delivery.
- SentientGeeks is not liable to pay if delay or disruption of service occurs due to third-party involvement.
- We can provide a refund within 30 days from the project's installation date in case any client is not completely satisfied. In such scenarios, administration fees and installation charges cannot be refunded.
- After sending a refund request, please allow one business day to process your request. You should expect an email regarding your problem from our representatives with additional information and follow the recommendations mentioned.
- On approval of a refund, allow one business day to process it. Money will be returned in the same form of currency used for the purchase. If paid by credit card, refunds will be issued to the original credit card provided at the time of sale, and in the case of Payment Getaway Name, refunds will be made to the same account.